Shipping policy

Thank you for shopping with Freoncooling. We are committed to providing fast, safe, and reliable delivery for all eligible orders.

Please note that delivery dates shown on product pages, checkout pages, or carrier tracking pages are estimates only. Actual delivery time may vary depending on the destination, carrier service, weather conditions, holidays, and other factors beyond our control.

Shipping Method

We currently ship eligible orders within the contiguous United States.

Shipping Fee: Free Standard Shipping
Courier: FedEx or another trusted carrier depending on product availability and delivery destination.

Any applicable shipping cost, if required, will be clearly displayed at checkout before payment.

Order Processing Time

Order processing time refers to the time between when an order is placed and when the package is handed over to the shipping carrier.

Most orders are processed within 0–24 hours after payment confirmation.

Orders placed on weekends or public holidays may require additional processing time. Our warehouse operates Monday through Friday during standard business hours, excluding holidays. We will do our best to minimize any shipping delays.

Shipping Cost & Transit Time

Country / Region: Contiguous United States
Estimated Transit Time: 2–5 business days
Shipping Cost: Free Shipping
Courier: FedEx or other available carrier

Total Delivery Time = Processing Time + Transit Time

Shipping times may vary depending on package size, delivery location, carrier capacity, weather conditions, and holidays.

Shipping Area

We currently ship to the contiguous United States only.

At this time, we do not ship to:

PO Boxes
APO/FPO addresses
Military addresses
Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
American Samoa
Guam
Northern Mariana Islands
Other U.S. territories or restricted delivery areas

If an order is placed with an unsupported shipping address, we may contact you to update the address or cancel and refund the order.

Fulfillment Address

United States Warehouse
California, United States

Please note that the fulfillment location may vary depending on inventory availability and order destination.

Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Tracking information may take 0–48 hours to update after the package has been handed over to the carrier.

If your tracking number does not update normally, please contact us and we will help check the shipment status with the carrier.

Delivery Delays

If your order is delayed, please contact our customer service team. We will contact the carrier and help check the latest delivery status as soon as possible.

Please understand that delivery delays may occur due to weather, holidays, incorrect shipping information, carrier delays, or other circumstances beyond our control.

Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to help update the address before the order is shipped.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible after placing the order.

If the order has not been shipped, we may be able to cancel the order and issue a full refund.

Once the package has been shipped, the order cannot be canceled. In that case, please refer to our Refund & Return Policy for further assistance.

Compliance Notice

Certain refrigerant products may be subject to federal, state, or local laws and regulations. Customers are responsible for ensuring that they are legally qualified to purchase, handle, install, or use the products they order.

By placing an order, you confirm that you understand and agree to comply with all applicable laws and regulations related to the product.

Contact Us

If you have any questions about shipping, delivery, tracking, or order changes, please contact us:

Email: support@freoncooling.com

Business Hours: Monday–Friday, excluding public holidays

Thank you for choosing Freoncooling. We appreciate your support and will do our best to provide a smooth and reliable delivery experience.